Refund policy

90 days. Any reason. Opened or used is welcome.

If a PepNStep product is not right for you, contact us within 90 days of delivery for a refund. This applies to every product, including bundles, discounted purchases, and opened or used products. You do not need to prove a defect or explain your reason.

How to request your refund

Email hello@pepnstep.com with your order number, or the email address used at checkout, and tell us which items you would like refunded. We will help locate your purchase if you cannot find the order number.

There are no restocking fees, return-shipping charges, or original-packaging requirements. You do not need to mail products back to receive your refund. Please do not send products to the fulfillment address printed on your package.

What we refund

We refund the amount you paid for the items being refunded, including applicable tax, to your original payment method. For a complete bundle refund, we refund the full bundle price paid. For part of a bundle, we will confirm the allocation of the discounted bundle price with you before processing. Your bank or payment provider controls when the refund appears in your account; we will email you when we issue it.

Damaged, incorrect, or missing orders

Email us and we will help with a refund or replacement. Photos can help us investigate a damaged or incorrect item, but they are not required for your 90-day refund.

Historical subscription deliveries

Current purchases are one-time orders and do not renew. For purchases made under our previous subscription offer, each delivery has its own 90-day refund window starting on delivery. You can also ask us to cancel future renewals in the same email. A refund request for a past delivery does not by itself cancel future deliveries unless you ask us to cancel them.

This policy is provided by PepNStep and does not limit any rights you have under applicable law.